Once your computer has been infected with a virus, it’s no longer your computer. After removing it with your trusty anti-virus software, you’re often left with lingering side-effects. The symptoms vary, but the bottom line is the same: Your computer doesn’t work the way it used to.  Your favorite programs crash frequently, your registry entries are a mess and even your “Cute Kittens of the Month” desktop wallpaper is mysteriously missing.

Why did this happen? You’ve already removed the virus. Shouldn’t the havoc it caused go away, along with it? What about the damage caused to your system? Isn’t it simply erased, along with the malware that caused it?

Technically, your computer might no longer be infected, but that doesn’t mean it’s error-free.

“…Simply removing a virus can actually harm your system.”

A Closer Look into Virus Removal

Anti-virus programs can only try to heal, quarantine or delete infected files. Anti-virus programs face a dilemma when dealing with a virus that infects your system files. Where normally they might delete or quarantine the infected file, since it’s a system file removing it might have adverse side effects on your operating system. Yet, sometimes that’s exactly what they do: delete or quarantine infected system files. This can result in your system becoming unstable! Yes, simply removing a virus can actually harm your system.

So what can you do? You’ll need to repair and replace those missing and damaged Windows files.

How to Repair Virus Damage

A clean reinstallation of Windows is often the recommended solution when your computer doesn’t work properly anymore. However, a proper reinstallation of your entire ‘however many gigabytes’ operating system is a time-consuming task that involves lengthy back-ups, long installations, and days to find and install all your favorite applications again.

So what’s the alternative to this long, unnecessary process?  You’re probably thinking about calling a tech-savvy friend or shelling out the big bucks for a professional. But what if your friend is busy and you’re too broke to pay for a technician? Or really need your computer fixed NOW, not in the weeks it’ll likely take them?

Is there a program that can do all this stuff for you, automatically? And what if this happens again?

You definitely need a program that’ll perform a fresh revival of your operating system for you, whenever you need or want it. A software that can automatically repair and reinstall your Windows operating system, without any loss of data or applications; your settings stay the same and automatic passwords still work.

A DIY back-up and reinstallation of your operating system can take at least 5 hours to a full day(!), so you should look for an automatic tool that’s very easy and very fast.

End result –A PC that is quickly revived, error-free and stable, safely and securely.


Just like in the medical profession, all PC problems that are detected early will be sure to save time, money and major frustration issues.

Viruses and Early Detection

The first viruses were written for nothing more than pranks. Today, viruses are meant to cause major damage to the Operating System, your personal data, and to even steal your identity.  This makes it imperative to do early detection of viruses in order to minimize the extent of the damage and/or theft of identity factors.

A virus will download on to your computer without your authorization.  This virus can be Malware, Spyware, a Trojan, or many other types of malicious and unwanted software.  Since you did not authorize it to download, your probably don’t even know it is there, until it starts rearing its ugly head.  This would be in the form of pop ups, error messages, alerts, missing files, crashing, and freezing.

It is a rather easy process to detect viruses on your computer.  Most software programs on the market today have free scans that can actually detect the viruses you have on your computer.  If the scan detects a virus, I will decide whether to delete it with a repair key or not.  Don’t forget to fix the damage that was done to other files on the operating system, and not just delete the virus itself.

Any other favorite viruses scan software out there?  Please post a comment with the name so we can all benefit.

Stability and Early Detection

When you first get your computer, everything runs nice and smooth.  As you work and play on your computer, you begin to move things around, download different programs, quite an update in the middle, “Undo” programs, and maybe even deleted files you think are unnecessary.  On a Windows Operating System, this creates stability problems that you see as crashing and freezing.

Windows was originally created as a file sharing system. The shared library concept allows your Windows operating system to cooperate with other programs, share resources and allowing the same library to be used by multiple programs at the same time.  This makes your system very functional when all the pieces are in the right place.  Start changing the locations, and the system stops responding properly.

In order to find unstable programs, you can also run a free scan.  Just make sure that the scan will detect application errors, and not just registry errors.  For instance, you should find out exactly which programs are causing the problems, and how often they crash.  Also useful would be a chart for crash history which details the frequency and severity of the crashes.  The more crashes, the severe your stability issues.  The more severe your stability issues, the more likely you are to lose data and your entire operating system if left untreated.  The sooner you detect and fix stability issues, the less likely you are to lose information on your computer (this includes photos, music, documents, games, passwords, favorites, and more).

Any other recommended scans for stability issues?  Please post them in comments.

It is all in the early detection of viruses and stability issues.  Once you know what’s there, you will know what to do with it.  So do some early detection, and avoid major PC damage in the future.

If you’re computer is crashing and freezing all the time and some funny looking blue screen pops up every once in awhile, you may have some problems with your PC. Even if you don’t think you have problems with your PC, you probably still do. When your Internet Explorer shuts down every once in awhile while you’re browsing or you get an error message when you try to run a program, something is wrong with your PC. At this point, you have a couple options. You may want to choose a registry cleaner or you might want to use an anti-virus service. What happens if you need both or something completely different? Let’s clear up some confusion, in case there is any.

Registry Cleaners

Registry cleaners work much like industrial lubricant for machines; kind of like oiling the cogs so that the machine will run better, this is a function which comes as regular maintenance and doesn’t provide any long term assurance for functionality of actual files or components within your machine. The actual technical purpose is to remove obsolete links to orphaned files, let’s say for instance that you’ve created a link on your desktop to a file on your hard drive, after you’ve deleted that file the link still remains but points to a file which doesn’t exist on your machine any longer – this is called an orphaned link.

Sometimes there is certain software which installs a new version of a DLL on your machine, but instead of deleting the old link referring to an obsolete version it just creates a new link to point at the new DLL – and this happens for many files on each install of new software, which means the old remaining links stack up and can cause a slowdown which won’t be noticed by a human being on a singular incident but might cause a general slowdown in the long run.

Anti-Virus Software

Anti-Virus software prevents, detects, and removes viruses, Trojans, malware, spyware, and the like. They help protect your computer against hackers and identity theft. Anti-Virus programs are usually more updated to be able to protect against the most updated viruses. You also need to be careful when choosing your Anti-Virus/Spyware software because if it isn’t designed well it may also mistake important files for viruses (and like Registry Cleaners) accidentally delete important files or essential components that allow your computer to run properly. **Let’s not forget that in most cases, these programs don’t reverse the damage that has been done to corrupted and damaged files.

Now what happens when you need to use a service that will both “tune up” your PC and remove malware? More often than not, it isn’t just one problem that’s slowing your computer down. If you have error messages and your computer is slower, it might be a combination of problems that will require a program that removes anti-viruses and fixes bugs within the registry. If only there were a product out there that could do everything. Actually, this is the idea behind the Reimage software. It’s one program that you use one time to remove viruses, Trojans, malware AND to clean the registry AND determine hardware issues. The product also repairs and reverses the damage done by replacing deleted, missing, or corrupted components of essential files with new and updated files stored in Reimage’s online warehouse (a database of over 25 million essential components/spare parts to replace those that were damaged on your PC ).

If you are choosing between a registry cleaner and an anti-virus program, you need to know what is actually causing the problem on your computer, otherwise if you choose the wrong solution, you might make the state of your computer even worse. If you have a program that deals with all the problems, all you need to focus on is letting the program fix your PC.

Dear All,

Reimage has a new pricing plan, 10 repairs for $139. Read more here.

We have thought long and hard how to keep providing value to PC repair professionals and not lose money doing so. This new pricing plan, we hope, seems to address both these points.

We also threw in several features:

  • Integrated AVG anti-virus
  • An increase in the scope of repair
We hope you find this new pricing plan appealing and, as always, are intrested in hearing your thoughts, opinions and comments in our customer feedback portal.

We had a lot of fun with this experiment. We went to all the nastiest sites and engaged in the most dubious on-line activities. A few days on, the PC ground to halt with so many nasty viruses, trojans, malware and corruption that we thought the time was right to initiate the experiment. Pitching Reimage against multiple anti viruses, registry cleaners and spyware removal programs, here are the results:

Advice on PC repair

Save yourself the hassle of buying software that will fall short in repairing your PC. The products reviewed below have been tested, trying to repair the same operating system (VMware) using different solutions. This example of a dysfunctional computer offers a clunky user experience, slower than usual boot and user will find surfing the Internet difficult.

Here are the symptoms of the dysfunctional PC we tested:

The malicious process in the PC

The malicious process in the PC

  • Missing control panel
  • Can’t open the task manager
  • Can’t open the registry
  • Homepage can’t be changed

We generally found that the reviewed tools fall into three main categories: junk, nice-to-have and even superb. If there’s a tool you want to see reviewed, please let us know and we’ll buy it and add it to the reviews here.

We used a two month old image and ran the anti viruses too see if they are updated and can fix the problem.

The PC problems in detail

  • Difficulties in repairing an Operating System due to system maintenance tools being disabled, such as task manager.
  • Viruses distract user from reaching his target in browsing through promoting other websites that he did not want to reach via Google search or pretending to be an Internet security software that causes user to install more malicious content.
  • Malware running in the background hogs CPU Process time, slowing down the entire computer.
    Invisible programs running in taskbar (stealth IRC program that logs into chat rooms in IRC environment and try to steal information out of other users).
  • A hacker deleted the CPL (control panel list) files which control the control panel list such as display properties and language settings.
  • Hacker removed program files entries in the Registry that destroy a user’s ability to access programs via the start menu.

Summary of Testing

In essence, we have seen that all Anti Virus programs completely failed to install, the registry cleaning applications had no effect what-so-ever on a severely infected PC and that SpyBot made some, limited, progress at removing spyware yet falling short in a PC repair.

Category: Autonomic Fix

Reimage: Near Perfection!

Time to use – 19 minutes (22:00 – 22:19)

Software Usage

  • Instant repair starts via going to www.reimage.com and initiating a free scan. A small file is downloaded into the browser and the repair process begins (22:01). The repair is charted through the web browser and describes the process taking place in easy to understand terms, while providing detailed technical information below.
  • First the software analyzes (22:08) and then it moves in to make a repair based on its findings. The “fix” part was concluded two minutes later (22:10). At this point you are asked to reboot the system and it is up and running, after a small post startup screen update in the form of a blue screen. A web page is brought up at this point saying “finalizing repair, please wait” and a list of applications that you many not want to erase is presented. It allows you to UNDO the repair if your not happy with the result.

Result

  • The old wallpaper is present, which I can change
  • I can change the homepage of the web browser
  • All the icons are visible in the control panel
  • There are no malicious processes running in the background
  • There are still viruses in the system, but isolated and inactive (they recommend running an anti-virus as a garbage collector).
  • The machine is as good as new!

Category: Anti Spyware

SpyBot: Superficial Success

Time to use – 57 minutes (20:33 – 21:30)

Software Usage

  • Spybot immediately cleans out about 1,000 temp files.
  • Ask me for a registry backup and prompts a question regarding which server to use for downloading updates. I select ifwd.org (USA) I click ok at 20:36. Then I am prompted to download multiple updates that I can choose and I am requested to re-apply immunization after the update.
  • I click exit and am admitted to the main menu for the first time. (20:38), I click check for problems and the system starts a scan.
  • A 36 minute scan is completed (21:26).
  • The system says that some errors couldn’t be fixed entirely and it will require a reboot to finalize the repair. It reports that 40 problems were fixed and that 2 could not.
  • System is rebooted. Asks to delete 239 temp files (21:30) and software launches again.

Result
• All viruses are gone.
• Cant’ change the wallpaper, task manager or see most of the control panel.
• A few viruses still present.
• MIRC still active.
• Original wallpaper is restored but can’t be changed.

Category: Registry Cleaner

CCleanup: Or CCmuckup?

Time to use – 8 minutes (19:04 – 19:12)

Software Usage

  • 4.68MB of cleaning required.
  • 24 Registry issues, clicking scan immediately after revealed 12 more problems, another time 2 more.
  • Computer rebooted in normal mode at 19:09 , booted up at 19:10.

ResultCrashing Web Browser

  • Task manger still disabled.
  • Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
  • Can’t change wallpaper.
  • Control panel has missing functions.
  • New: Internet explorer won’t load now.

Registry Booster: Busted!

Time to use – 15 minutes (19:53 – 20:08)

Software Usage

  • Program says it must restart the machine out of safe mode to finish install at 19:57.
  • Install is completed and Uniblue “auto launches” .

    Problematic install and no results

    Problematic install and no results

  • Starts repair at 20:00, reports finding 143 “invalid registry entries”.
  • I finally see the user interface and its gorgeous.
  • Repair is completed and system is foes through a reboot 20:04.
  • Process completed at 20:08.
  • Installs Microsoft windows installer 3.1 as pre-requisite, takes 2 minutes.

Result

  • Task manger still disabled.
  • Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
  • Can’t change wallpaper.
  • Control panel has missing functions.

Registry Mechanic: Fail!

Time to use – 15 minutes (20:22 – 20:28)

Software Usage

  • Initiating an easy install for RegMechanic, during the setup process you will be asked if you want to install Google toolbar as well.
    Bells and whistles to no effect
  • Setup takes a minute. RegMechanic checks for updates. The scan in completed in a few seconds and instantly recognizes 102 faults with the registry.
  • I also choose the optimize option on the system and defrag it, this launches the standard windows defrag utility. I give it a miss as it is simply a quick launch option for a Windows utility and unrelated to RegMechanic.
  • I go for the “analyze and compact” option, the process is completed in a few seconds and reports that the registry has been compressed by 13% saving 1.59MB from a total 12MB.
  • Additionally, before starting, my system health was reported as LOW.
  • I now restart the system, after playing around with the various functions (20:28).

Result

  • Task manger still disabled.
  • Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
  • Can’t change wallpaper.
  • Control panel has missing functions.

Category: AntiViruses

AVG: Installation blocked

19:00 – 19:02

NOD32: Installation fail

19:31 – 19:34

Norton: Setup hassle & fail

19:35 – 19:42

  • Norton started up by installing updates that took about 2 minutes, after which saying that it can’t install on safe mode and required a reboot.
  • Once in normal mode Norton did not manage to install.

The Fix – Reimage’s newsletter for November 2008 is out!

What’s new:

  • Increase in Repair Scope – Reimage is now more thorough in its repair approach and offers, since version 1182 (3rd of October), an unprecedented quality of repair.
  • Anti-Virus Integrated – Reimage now employs AVG Anti-Virus to clean up the viruses effecting the operating system.Coming next: remove viruses, in one click, not only from the operating system but from the hard-drive as well.
  • PC Repair Reports in all Subscription Accounts – View, within your account, an automatically generated report of your customers’ PC, serving as a dashboard to track your Reimage usage.
  • $20 for Me? Why Thank You! – Refer a friend promotion – tell someone about Reimage, if they make a purchase, you get $20. Refer a friend, now!
  • Nerds on Site are in The House! – Nerds on site has become our latest partner in spreading Reimage’s automated PC repair technology across the globe.
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