The Fix – Reimage’s newsletter for November 2008 is out!

What’s new:

  • Increase in Repair Scope – Reimage is now more thorough in its repair approach and offers, since version 1182 (3rd of October), an unprecedented quality of repair.
  • Anti-Virus Integrated – Reimage now employs AVG Anti-Virus to clean up the viruses effecting the operating system.Coming next: remove viruses, in one click, not only from the operating system but from the hard-drive as well.
  • PC Repair Reports in all Subscription Accounts – View, within your account, an automatically generated report of your customers’ PC, serving as a dashboard to track your Reimage usage.
  • $20 for Me? Why Thank You! – Refer a friend promotion – tell someone about Reimage, if they make a purchase, you get $20. Refer a friend, now!
  • Nerds on Site are in The House! – Nerds on site has become our latest partner in spreading Reimage’s automated PC repair technology across the globe.

Reimage preserves your data

Looking through the Microsoft knowledge base, I stumbled upon this neat little list of the most popular KB articles of the last three months. Through these popularity ratings, you can see the information that most people are looking for, and this can give you a vague idea of the most common problems encountered.

Number 17 on the latest chart is an article describing the manual solution for a corrupted registry.

For those among us who are less familiar with the way the operating system works – The registry contains almost every configuration setting in Windows XP; core operating system settings (Hardware settings, passwords, system file locations, drivers and services) are stored alongside custom user settings and software installations. It consists of a set of files (not readable in regular text editors) which are an easy target for viruses and malware, since they can do a lot of damage with very little effort!

Corrupted / Missing Registry files

Corrupted / Missing Registry files

The solution suggested in this post is a rather lengthy process, and requires you to be familiar with fairly advanced tools – recovery console, command line tools, etc.

Even if you are a power user or technician, this process will get you up and running with a clean copy of the registry – as it was when you first installed XP! This means you’re gonna have to install all your hardware and software from scratch!

Although I am hardly objective about the product I helped develop (it’s my baby!! :) ), here are two FACTS about Reimage:

1. Reimage fixes this problem automatically and then proceeds to address other issues!!

2. Reimage will save as much information as possible – in over %90 of cases, nothing needs to be reinstalled!!

25 minutes, no hassle, no “know-how” (Just find yourself another PC and get our boot CD), and other problems repaired along the way vs. hours and hours hassling with a command line tool and reinstalling your stuff. You decide. :)

Anti-Virus 2009 nearly swindles another helpless victim! Reimage’s R&D Director’s girlfriend was saved from paying the ransom!

A long, long, time ago, a computer virus was a program that would delete some files, format your disk and generally vandalize your PC. Nowadays, viruses are about making $$$. Viruses have become a $14 billion Dollar industry that is all about stealing your money with bogus software or generate traffic to websites.

These virus conglomerates function as corporations, they have R&D, Marketing & Executive Training. These “corporations” would pay an employee 4 years of tuition fees and after that he is bound (in more than one way) to work for them. He is bound to them through the widespread phenomenon of kidnapping his \ her family for years to make sure they put in some extra effort.

Definition: A virus is an application with malicious intentions !

Spyware, Malware, Virusware, Adware, Junkware, etc – is a the security industry way to sell you the same product with a different name, it is still a virus. Same as selling the same coco drink in a different bottle. In this case, every product is a billion dollar market !

So today the virus industry came knocking in the form of the amazing “Anti Virus 2009″, aka “Anti Virus 2008″, “Malware labaratory”, etc. This program is NOT an anti-virus … It is actually a virus that is telling you that you are infected and should pay $29.95 for a quick repair. This is a simple ransom demand for a hijacked PC!

Look how the virus is telling you that Google is telling you to use it… very clever! (click on picture to enlarge the picture).

The follow-up question is: why aren’t the anti-virus, anti-malware, anti-adware or anti-junkware programs removing such a hoax? In brief, it may be because you do not have the anti-anti-virus (your anti-virus many not cover this).

Viruses are recognized today by behaviour and by known patterns. The best viruses are changing fast. Actually they change faster than the anti virus companies that try to stop them. It’s a cat and mouse game. In this case, the mouse is smarter, faster and better financed than the anti virus companies.

More screen shots of the virus in action

Why am I writing about viruses in the Reimage blog?

The PC in question had a leading, updated, anti virus. But that anti virus missed this particular virus. Typically, several other AVs did not find anything as well. However, Reimage did [yes, I am promoting Reimage ;-) ].

There are so many different methods for getting into one’s PC and staying there. To date, there is no technology or product besides of the human brain (and Reimage), that can understand the problem and act to resolve an issue.

Here is a part of Reimage’s log dealing with the “Anti Virus 2009″:

15-10-2008 20:28:31 WRNNG Suspicious file detected: C:\\WINDOWS\\system32\\bmztmss.dll
15-10-2008 20:28:25 WRNNG Suspicious file detected: C:\\Program Files\\Applications\\wcs.exe
15-10-2008 20:28:25 WRNNG Suspicious file detected: C:\\Program Files\\Applications\\iebtm.exe
15-10-2008 20:28:21 WRNNG Suspicious file detected: C:\\WINDOWS\\system32\\nwiz.exe
15-10-2008 20:28:04 WRNNG Threat detected and will be removed in file: C:\\Program Files\\WinRAR\\rarext.dll. Backdoor.SpyBoter!sd5, Trojan.StartPage.FW, Trojan.Spybot.GL
15-10-2008 20:27:40 WRNNG Suspicious file detected: C:\\Program Files\\AAV\\aav.exe
15-10-2008 20:27:37 WRNNG Threat detected and will be removed in file: C:\\Program Files\\VirRL2009\\VirRL2009.exe. Adware.Component.Generic
15-10-2008 20:27:35 WRNNG Suspicious file detected: C:\\WINDOWS\\system32\\algg.exe
15-10-2008 20:27:16 WRNNG Suspicious file detected: C:\\Program Files\\Applications\\iebt.dll
15-10-2008 20:27:13 WRNNG Threat detected and will be removed in file: C:\\Program Files\\VirRL2009\\VirRLWarning.dll. Adware.Component.Generic
15-10-2008 20:27:04 WRNNG Suspicious file detected: C:\\Program Files\\Applications\\iebr.dll
15-10-2008 20:27:01 WRNNG Suspicious file detected: C:\\WINDOWS\\system32\\675873\\675873.dll

Notice the Suspicious files? This is Reimage’s unique mechanism to make a near human decision. For example, would you leave: “C:\\WINDOWS\\system32\\675873\\675873.dll” on the system? Do you even know what it is?!

Reimage removed all the bad files even though NO ONE recognized them. For our manual R&D tests we use www.virustotal.com. This site scans files with 30 known anti-viruses.

We also had a slight miss, when we recognized a self extracted picture collection – BUT, REIMAGE DOES NOT INFLICT DAMAGE!

15-10-2008 20:32:29 WRNNG Suspicious file detected: C:\\My-3D-Album\\Album1\\Album1.exe

Here’s is the picture of the repair

Note – the message saying that the PC has Viruses is not ours … this is the virus inventing numbers ;-)

NASDAQ October 5th 2008

NASDAQ October 5th 2008

As I am writing these lines I see the title on the news website – “2.2 Trillion USD lost”. The world is in recession! My way to define a recession is when people will keep their money deep in their pockets and will not spend it. This means less of a turnaround, less production, less salaries, you get the point. It is a self sufficient system.

I, f course, have only one thought, is it good for our business Reimage? Clearly, YES!

I think that our market size has doubled over night. The question whether one should buy a new computer or fix the existing one will now be answered: I (the end user) will buy a new one next year (when things pick up), in the meanwhile I’d like to repair it.

Folks, there is nothing wrong with older PCs, it’s not as if they have a small hamster built in that retires after a while. Think about it, when you get your PC, Windows works fine and everything runs OK, it is just getting cluttered, windows updates break, 3rd party applications modify shared items, etc.

Reimage is so good at repairing that, you now see why the recession has the PC repair industry, and Reimage, in high spirits.

I am getting this question a lot! Who needs PC repair and what operating systems need repairs? Here is a graph of the volume of the search for problems with related to XP, VISTA, and MAC.
Repair trends

Repair trends

XP is #1, VISTA is #2 and MAC is #3 (October, 2008)

It obvious now that XP is going to be around for some time. Vista is not picking up yet and the recession is slowing down the new PCs purchasing. With that volume, about 1 million PCs in the states need help, per day!

My first post and I am doing it without my PC, why? Because my Vista is down again.

One of my Vista’s 500,000 objects has probably been overrun by another object causing my entire machine to hang and run slowly. Don’t get me wrong, I think that Microsoft are doing an amazing job building the most common and scalable platform that anyone ever made – but, with so many moving parts, statistically, something will not work right.

So, what can I do now, having no PC to work with?

I tried to update my Vista to service pack 1, had a whole problem with that too, after 2 days of “fun” I found that I had to remove some files, reinstall some KB and pray. Nothing helped.I can spend hours, or days, understanding what is wrong with it. Frankly, I have better things to do. Alternatively, I can reinstall my PC – because when my Vista was new it worked (quite) well… Right now my backup is at about 39% …

Reinstalling is actually a pretty bad option, which is frustrating. I need to backup my documents, licenses, software, reinstall all over again, find the drivers, re-enter the licenses and hope that I am not going to forget anything.

I would gladly use our own product Reimage but we are not supporting Vista, my R&D team is promising me a working product by mid 2009 …

Googeling “Vista Repair”

Being at this “frustrating” situation I was even ready to pay for a simple promise, so I googled “VISTA repair”. I did not expect anything but a scam. There are so many products promising me that they can miraculously fix my PC.

All of those registry cleaners, registry scanners, registry thingies, registry sliders, registry fixers & mixers, registry and registry optimizers. Why the Registry ? it is just one big sitting database of Windows. It just became such a buzz word.  If it was fixing star-trek ships, it would be “Re-modulating the buffers”. The registry is a database, called Configuration Manager inside the windows kernel – nothing really to optimize there, it is working very well from the days of NT 3.51 (15 years ago),  these folks would go through this big database and look for something that looks like a file name, these programs will check if this file name exists on the disk. If not, they will delete it from the records. By definition, Windows automatically ignores these keys. In essence, these registry cleaners do nothing.

The registry industry marketing is amazing- “I had 2498723762348 errors and my [insert the product name here] fixed it for me”. Random name, random state. My mother would buy that! Furthermore, when they scan the system they would associate the location of a key to a group and write: you have 74 errors in your fonts!

Windows has about 100 different sub systems, .NET components, network subsystem, video, drivers, synchronization, security, internal / external application communication mechanisms, etc. PC repair is not that simple …

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